Fiber Lookup™ is a free map with “lit buildings” (have established services) that lets our partner see which suppliers are in the area. Our major internet providers send us updated lit building lists every 3-6 months, so our FiberLookup System always has up-to-date information.
Escalation Lists are given to us from every provider. If you call customer service with any of our carriers and you do not receive a resolution within a satisfactory amount of time, we will be happy to escalate your issues to management on your behalf. We work closely with a long list of managers daily and can move an escalation swiftly.
Provider-Specific Marketing Materials are all available to view and download on the ACS Partner Portal. We also offer free marketing solutions to customize and add your contact information as a verified provider representative.
Channel Managers’ Contact Information and subordinate provider contact information are clearly listed on each individual provider page. If the provider uses a system to quote or help with troubleshooting, our in-house specialists are always happy to help.
Provider product lists, videos, pricing, and Important Links are all available on our Partner Portal. Whenever we receive any type of useful information from our providers, we pass it directly to our partners for an all-in-one type of environment.
Monthly Newsletter & Spiff Updates are sent to all of our Partners so you never have to search for information on recent industry changes, new channel managers, or the latest spiffs!