It isn't easy trying to run a business. With so many different facets of it, sometimes it seems as you won't be able to get everything done. This is why it is important to have good people to rely on. For example, when you have a good working relation with an ACS Master Agent, you can let go of some of the day-to-day responsibilities.
An ACS Master Agent is someone who can coordinate a significant portion of your telecommunication needs. After all, it's not like the telecommunications industry is stagnant. There are new products and services being developed and introduced all the time. Having someone or some agency that can help you keep up with the latest and the greatest, is just one less thing that you have to worry about.
How this benefits you is primarily a financial matter. Will it improve workflow and the work environment? Yes. But mostly it'll save your company money as time won't be misspent. For example, if your phone system is down or doesn't provide the services that can optimize your business, then clients won't be as willing to work with your company and your employees will consistently be frustrated when trying to do their job. Simply put, an ACS Master Agent makes everything easier.