Megapath Post Install Escalations

TitleNamePhoneEmail / Links
1ST LEVEL – OPEN A TROUBLE TICKETCustomer Care877-611-6342 Opt. 4http://my.megapath.com
2ND LEVEL – REPAIR ESCALATIONCustomer Care703-429-2390support-escalations@megapath.com
3RD LEVEL – LEAD NOCMathew Austin206-686-5393mathew.austin@megapath.com
4TH LEVEL – SENIOR SUPERVISORLish Daelnar206-257-3803Lish.Daelnar@megapath.com
5TH LEVEL – MANAGERMark Marshall703-376-2916Mark.Marshall@megapath.com
6TH LEVEL – SENIOR MANAGERMike Burns703-939-9930Mike.Burns@megapath.com
7TH LEVEL – SVP, OPERATIONSJoseph Haines678-486-8006joseph.haines@fusionconnect.com
BILLINGCustomer Care877-611-6342 Opt. 3 
ENTERPRISE PORTAL  https://bit.ly/2OmNvMJ
MOVING MEGAPATH SERVICESCustomer Care877-611-6342 Opt. 2 
SMB CUSTOMER PORTAL  https://bit.ly/2KDFCjn

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