Get to Know The ACS Team

Max Huang

Max Huang

Support Manager

Max started working at ACS in 2016. With an extensive background in technology, he fit right in. Max helps our partners with quote requests, back-end support, and complicated orders that needed extra attention. Max also assists partners to provision orders and communicates with Providers to ensure timely installs and happy customers.

He is the ACS support team’s go-to person. Max is a fast learner, and more importantly, very dedicated to ensuring he understands all the systems and procedures for every provider. Because of his knowledge and perseverance, the ACS support team is stronger than ever.

What is something people don't know about you, Max?

I was a water lifeguard certified by Red Cross when in college in Taiwan. While studying at the Rochester Institute of Technology in the upper state of New York, I was working as a lifeguard at the school’s swimming pool. I love swimming under water in a deep pool; it feels like flying in outer space.

swimming pool, water, blue-504780.jpg

Where did you work before ACS?

Before ACS, from 2006 to 2014, I worked in the General Transworld Corporation, which was an import/export company of commercial aircraft’s expendable and spare parts. This company went out of business in 2015 and permanently closed in 2017.

From 2006 to 2010, my working position there was as an IT manager developing a web-based aircraft spare parts database by using PHP and MySQL, and the server was built onsite using SUSE OS running on TelePacific’s T1 Internet.

After 2010, the IT Team was downsized and my position was changed to Sales Manager, working with requests for pricing quotes, sales orders, and purchase orders between the aircraft part manufacturers and the airline customers.

What is your favorite thing to do on the weekends?

On the weekends, before having kids, my wife and I liked to eat outside at different restaurants and enjoy our meals. After having twins we go to the beach, Zoos, Aquariums, the Getty Center, and Terranea Resort trails.

I also built three small bed farms in my backyard. We grow tomatoes, eggplants, lemons, and sweet potatoes. So my kids can play and learn in the backyard; better than just staying at home.

waalwanderweg, trail, path-629.jpg

What changes have you seen in the telecom industry throughout the years?

Around 2018, the T1 Internet product was retiring and Dedicated and Shared fibers were being more popular. Then, SD-WAN and security & Wi-Fi bundles became popular.

Recently, I feel that Fixed Wireless & Mobility Internet are very hot as a backup circuit or the 2nd circuit for an additional speed for customers. I think 5G (5th Generation Internet) is getting ready and its high-speed broadband bundle with security service may be popular soon.

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