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Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, IDC, Frost, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

 

Products

Cloud Computing

  • CONTACT CENTER
  • CUSTOMER SERVICE
  • MANAGEMENT
  • SECURITY
  • COMPLIANCE
  • DISASTER RECOVERY
  • WORKFORCE OPTIMIZATION
  • INTERACTIVE VOICE RESPONSE
  • AUTOMATIC CALL DISTRIBUTION