Frontier Post Install Escalations

TitleNamePhoneEmail 
CUSTOMER SERVICE & BILLING 800-921-8101https://frontier.com/helpcenter
    
LEVEL 1: PARTNER SUPPORT  partner_support_team@ftr.com
LEVEL 2: CHANNEL SALES DIRECTORStefan Goldstein805-573-3062stefan.goldstein@ftr.com
LEVEL 3: CHANNEL SENIOR DIRECTORMichelle Martin877-500-9855michelle.martin@ftr.com 
    
COMMERCIAL CUSTOMER SUPPORT 1-888-637-9620https://frontier.com/helpcenter
CUSTOMER PREMISE EQUIPMENT 1-888-438-7273 
VOIP CUSTOMER SUPPORT 1-800-716-2425 
    
Sales EngineerChris Ferski christopher.ferski@ftr.com
ESCALATE TROUBLE TICKETS 888-637-9620 Opt. 2 
BILLING – SIMPLE SERVICES  busaltchannel@ftr.com
BILLING – COMPLEX SERVICES  complexbilling@ftr.com

 

Enterprise Escalation Contacts

Department Phone Options
All Products & Services
1-888-637-9620
  • Option 1 - Open New Ticket
  • Option 2 - Status
  • Option 3 - Escalate Ticket
  • Option 4 - Technical Assistance
    • Option 1 - DS1
    • Option 2 - DSO
    • Option 3 - DS3/Sonet
    • Option 4 - Ethernet
    • Option 5 - Managed Services
    • Option 6 - Advanced Business Solutions (CPE)
    • Option 7 - Cyber Center
Customer Premise Equipment (Mitel & Avaya)
1-855-438-7273
  • Option 1 - Repair
    • Option 1 - New Ticket
    • Option 2 - Status
    • Option 3 - Escalate Ticket
    • Option 4 - Technical Assistance
Managed Technology
1-800-716-2425
  • Option 1 - VoIP
  • Option 2 - SD-WAN
  • Option 3 - Managed Firewall
  • Option 4 - Cloud Services
  • Option 5 - Managed WiFi
Escalation Level Name Phone
1st Level Escalation
Escalation Team

1-888-637-9620 (Option 3)

2nd Level Escalation
Escalation Supervisor

1-888-637-9620 (Option 3)

3rd Level Escalation
Nadine Justice - Senior Manager (Ethernet & TDM Services)

585-423-1813 (Office)

Willie Gladney - Manager (Managed Services & CPE)
585-777-7280 (Office)
4th Level Escalation
Matthew Freeman - Director
304-526-0404
5th Level Escalation
Rick Wagner - Vice President
469-899-4213

If you have any questions about the resources listed above, please contact us today. We are here to help you give your clients the resources to succeed during this crisis.