ACC Post Install Escalations

AIA (SHARED INTERNET) ORDERS

AIA orders cannot be escalated. You can call the 800 number an a representative will be assigned to you. 

Title Name Phone
Internet Outages or Issues
Customer Care Dept.
800-732-3960

ADI Maintanence

Title Name Phone Email
1st Level Escalation
1. AT&T Express Ticketing
2. ACC Business Maintenance Repair Phone: 1-800-309-4128 (7 AM - 11 PM Eastern)
3. ACC Business Maintenance Repair Email  rm-acc_csr_maint@accbusiness.com
2nd Level Escalation
ACC Maintenance Team
800-309-4128
3rd Level Escalation
Lisa McKenzie - Team Lead
Brent Oblad - Technical Lead
4th Level Escalation
Greg Buck

ADI Billing Resolution

Title Name Phone Email
1st Level Escalation
Customer Care Dept.
800-456-6000
2nd Level Escalation
ACC Billing Integrity
3rd Level Escalation
Stephanie Ferris

4. 4th Level Escalation

Sandy Roth
Gino Palluconi
5th Level Escalation
Joell Brewer

ADI Collections

Title Name Email
1st Level Escalation
Collections Representative
2nd Level Escalation
Nate Lathan
3rd Level Escalation
Nicole Roueche
4th Level Escalation
Ed Beek

General Inquiries

Title Name Phone Email
1st Level Escalation
Customer Care Dept.
800-456-6000
2nd Level Escalation
Kendyd Hildalgo
3rd Level Escalation
Gino Palluconi
4th Level Escalation
Joell Brewer

If any information needs to be updated, please contact us.