ACC Post Install Escalations
AIA (SHARED INTERNET) ORDERS
AIA orders cannot be escalated. You can call the 800 number an a representative will be assigned to you.
| Title | Name | Phone |
|---|---|---|
Internet Outages or Issues | Customer Care Dept. | 800-732-3960 |
ADI Maintanence
| Title | Name | Phone | ||||
|---|---|---|---|---|---|---|
1st Level Escalation |
| |||||
2nd Level Escalation | ACC Maintenance Team | 800-309-4128 | ||||
3rd Level Escalation | Lisa McKenzie - Team Lead | |||||
Brent Oblad - Technical Lead | ||||||
4th Level Escalation | Greg Buck | |||||
ADI Billing Resolution
| Title | Name | Phone | ||
|---|---|---|---|---|
1st Level Escalation | Customer Care Dept. | 800-456-6000 | ||
2nd Level Escalation | ACC Billing Integrity | |||
3rd Level Escalation | Stephanie Ferris | |||
4. 4th Level Escalation | Sandy Roth | |||
Gino Palluconi | ||||
5th Level Escalation | Joell Brewer | |||
ADI Collections
| Title | Name | |||
|---|---|---|---|---|
1st Level Escalation | Collections Representative | |||
2nd Level Escalation | Nate Lathan | |||
3rd Level Escalation | Nicole Roueche | |||
4th Level Escalation | Ed Beek | |||
General Inquiries
| Title | Name | Phone | |
|---|---|---|---|
1st Level Escalation | Customer Care Dept. | 800-456-6000 | |
2nd Level Escalation | Kendyd Hildalgo | ||
3rd Level Escalation | Gino Palluconi | ||
4th Level Escalation | Joell Brewer | ||
If any information needs to be updated, please contact us.